About MDofPC Doctor of Computers
Family-Owned Computer Repair, Small Business IT Support & Website Services in Pittsburgh, PA
When a computer stops working, an office network goes down, or an important business system starts acting up, most business owners don’t have time to spend hours figuring out what’s wrong.
They need someone who understands the problem, can explain the options, and knows how to get things working again.
That’s what we do at MDofPC Doctor of Computers.
We’re a family-owned computer repair and IT support business serving Pittsburgh, Moon Township, Coraopolis, and surrounding Western Pennsylvania communities since 2001.
Owned by Jon Crain, MDofPC helps small businesses with computer repairs, network troubleshooting, managed IT services, cybersecurity concerns, data backups, and website development.
Some customers call us because one computer won’t start. Others need help setting up several workstations, troubleshooting a network, or maintaining the technology their employees use every day.
Whatever the situation, we believe in explaining the problem clearly and recommending practical solutions that fit the business.
Need computer repair or IT support in Pittsburgh? Call MDofPC at 412-680-1134.
A Pittsburgh Computer Repair & IT Support Business Since 2001
MDofPC Doctor of Computers has been helping Pittsburgh-area customers with technology problems for more than two decades.
Over that time, computers and business technology have changed considerably.
Businesses have moved from older desktop systems and local software to cloud-based applications, wireless networks, remote access, online backups, and increasingly complex security requirements.
But the problems business owners face are often familiar.
- A computer won’t boot.
- An employee can’t connect to the network.
- A software update causes problems.
- A hard drive starts failing.
- A printer stops communicating with the office computers.
- Or a business needs to replace several aging workstations without losing important files and settings.
These are the kinds of situations MDofPC works with.
We help customers troubleshoot existing systems, repair equipment when practical, and plan upgrades when older technology no longer meets their needs.
Our work includes both one-time computer repair services and ongoing IT support for businesses that want regular help maintaining their systems.
We’re not interested in making technology more complicated than it needs to be.
Our job is to help customers understand what’s happening and what can be done about it.
Meet Jon Crain, Owner of MDofPC
- MCP
- MCSE
- CompTIA A+
- 30+ years experience
MDofPC Doctor of Computers is owned by Jon Crain, an experienced computer and information technology specialist.
Jon has worked with computers, websites, and business technology for more than 30 years.
His background includes hands-on computer troubleshooting, hardware and software support, network configuration, business technology consulting, and website development.
Jon holds Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE), and CompTIA A+ credentials.
These qualifications reflect his technical training, while his practical experience comes from working with real computers, networks, and business technology problems over many years.
For small businesses, that combination is valuable.
A computer problem doesn’t always involve just one device. Sometimes the issue is related to the network, software configuration, an operating system, a shared resource, or another connected system.
Understanding how those pieces work together helps when diagnosing problems.
Jon’s experience also extends to websites and online business technology. He founded Pittsburgh SEO Services LLC in 2001 and has worked with website development and digital marketing for more than 25 years.
At MDofPC, the focus remains on helping businesses keep their computers, networks, and technology functioning properly.
Learn more about Jon’s background, experience, and certifications:
Small Business IT Support Is Our Specialty
Small businesses often depend on the same types of technology as larger companies, but they don’t always have an internal IT department.
A small accounting office may rely on several computers, shared files, printers, and specialized software.
A contractor may need computers for estimating, scheduling, invoices, and communicating with customers.
A professional office may depend on reliable internet access, secure email, cloud applications, and regular data backups.
When something stops working, employees may not be able to do their jobs.
MDofPC provides small business IT support for companies that need help with these day-to-day technology issues.
Our services include diagnosing computer problems, configuring equipment, troubleshooting network connections, assisting with software, and helping businesses plan appropriate technology improvements.
We offer both onsite and remote support, depending on the problem and the work required.
Some issues can be resolved through a secure remote support session.
Others require physically inspecting a computer, replacing hardware, or working directly with network equipment.
We help determine the appropriate next step based on the situation.
Our Computer Repair & IT Services
Business Computer Repair & Troubleshooting
Computers can develop problems for many reasons.
A system may become unusually slow, freeze repeatedly, display error messages, or stop starting altogether.
Sometimes the problem involves a failing component. Other times, it’s related to software, drivers, updates, malware, or system configuration.
MDofPC helps diagnose and repair desktop and laptop computer problems, including:
- Computers that won’t start or boot properly
- Slow or unresponsive systems
- Windows errors and blue screen problems
- Hardware failures and replacement parts
- Software installation and troubleshooting
- Driver and operating system issues
- Computer upgrades
- File transfers and system migrations
When a computer is no longer worth repairing, we can discuss replacement and data transfer options where appropriate.
Our goal is to help customers make informed decisions rather than spend money on repairs that don’t make sense for their situation.
Managed IT Services & Preventive Maintenance
Not every IT problem needs to become an emergency.
Businesses can benefit from keeping computers updated, reviewing system health, checking backups, and addressing recurring problems before they cause larger disruptions.
MDofPC offers managed IT services and ongoing maintenance options for small businesses.
Depending on the service agreement, support may include system monitoring, software updates, security maintenance, troubleshooting, network assistance, and technology planning.
Managed IT services are particularly useful for businesses that rely on several computers but don’t employ a full-time IT specialist.
We also provide on-demand support for customers who prefer to call when they need help.
Computer Network Setup & Troubleshooting
A reliable office network allows employees to access the internet, use shared resources, communicate, and work with business applications.
When network connections become unreliable, even simple tasks can take longer than they should.
MDofPC assists with office network setup, upgrades, and troubleshooting.
This may include:
- Wired and wireless network configuration
- Router and network equipment setup
- Network connectivity troubleshooting
- Shared printers and resources
- Workstation connections
- Firewall configuration
- Office network upgrades
Whether you’re setting up a new office or trying to resolve a recurring connection problem, we can help evaluate the situation.
Remote Computer Repair & IT Support
Many computer problems don’t require an onsite visit.
Software errors, system settings, email problems, and certain performance issues can often be investigated remotely.
MDofPC offers remote computer support for suitable problems, allowing us to troubleshoot without requiring the customer to bring equipment to a repair location.
Remote support isn’t appropriate for every situation.
A failed hard drive, damaged power supply, or physical network problem may require hands-on service.
If remote troubleshooting isn’t enough, we can discuss the next available options.
Virus Removal & Cybersecurity Support
Malware, suspicious software, compromised accounts, and security problems can interfere with daily business operations.
We help customers investigate computer infections, remove malicious software when possible, and improve basic system protections.
Depending on the situation, that may involve security software, operating system updates, firewall settings, password practices, or recommendations for protecting important business information.
No security product or IT service can eliminate every cybersecurity risk.
However, keeping systems updated, maintaining appropriate protections, and having usable backups can reduce the impact of many common problems.
Data Backup & Recovery
Important business files can be lost through hardware failure, accidental deletion, software problems, malware, or other unexpected events.
That’s why we encourage businesses to think about backups before a problem occurs.
MDofPC helps with data backup and recovery services, including backup planning, storage options, file transfers, and recovery attempts when appropriate.
The right solution depends on the amount of data involved, how often it changes, and how quickly the business would need to restore it.
Not all lost data can be recovered, particularly when storage devices are severely damaged or information has been overwritten.
We believe customers should understand those limitations before proceeding with recovery work.
New Computer Setup & Business Technology Upgrades
Replacing an old computer involves more than taking it out of the box.
A business may need its files transferred, software installed, printers connected, user accounts configured, and network access restored.
MDofPC assists with new computer setup and upgrades, including hardware installation, operating system configuration, software setup, data migration, and peripheral connections.
We also help businesses evaluate whether existing computers can be upgraded with additional memory, storage, or other improvements.
Website Design & WordPress Support
In addition to computer and network services, MDofPC provides website design and development.
For many small businesses, the website is another important part of their technology setup.
We work with WordPress websites, website redesigns, mobile-friendly layouts, content management, and website maintenance.
Whether a business needs a new website or help with an existing one, we can discuss the technical requirements and available options.
Our experience with both computers and websites gives us a practical understanding of how these systems fit into everyday business operations.
How We Approach Computer & IT Problems
We believe good technical support starts with understanding the actual problem.
A computer that’s running slowly doesn’t automatically need to be replaced.
A printer that won’t connect doesn’t necessarily mean the printer is broken.
And an office network that keeps disconnecting may have an underlying configuration or equipment issue that needs to be identified.
Our approach generally follows four steps.
-
Understand What’s Happening
We begin by asking questions about the problem.
When did it start? Does it affect one computer or several? Did anything change before the issue appeared?
These details can help narrow down the possible causes.
-
Diagnose the Issue
We examine the relevant hardware, software, network connections, or system settings.
Some problems are straightforward. Others require additional troubleshooting.
We explain what we’ve found and what the available options are.
-
Recommend a Practical Solution
Not every problem requires expensive equipment or a major system change.
We consider the age of the equipment, the nature of the issue, and the customer’s needs before recommending a course of action.
When replacement makes more sense than repair, we explain why.
-
Help Prevent the Problem From Returning
Where appropriate, we recommend updates, maintenance, backups, or configuration changes that may reduce the likelihood of recurring issues.
The goal is to resolve the immediate problem while helping the customer better understand their technology.
Onsite & Remote IT Support in the Pittsburgh Area
MDofPC serves small businesses and customers in Pittsburgh, Moon Township, Coraopolis, and surrounding communities in Western Pennsylvania.
Our primary local service area includes the Pittsburgh region, with onsite availability depending on the location and type of work.
Remote support may be available for suitable computer and software problems without an onsite visit.
If you’re unsure whether we serve your location or can help with a particular issue, give us a call.
We can discuss the problem and determine the next step.
Phone: 412-680-1134
Why Pittsburgh Small Businesses Work With MDofPC
More Than Two Decades in Business
MDofPC has served Pittsburgh-area customers since 2001, providing computer repair, IT support, and related technology services.
Experienced, Certified Ownership
Owner Jon Crain brings decades of hands-on technology experience along with Microsoft MCP, MCSE, and CompTIA A+ credentials.
Support for Small Business Technology
We understand that small businesses need practical help with computers, networks, software, backups, and the systems their employees use.
Onsite and Remote Service Options
We offer different support options depending on the issue, equipment, and location.
Computer Repair and Website Experience
Our services extend beyond individual computers to include network support, technology consulting, WordPress websites, and related business systems.
Straightforward Communication
We aim to explain technical problems in language customers can understand, discuss available options, and avoid unnecessary complexity.
Frequently Asked Questions About MDofPC
Who owns MDofPC Doctor of Computers?
MDofPC is owned by Jon Crain, a computer and IT specialist with more than 30 years of hands-on technology experience.
His credentials include Microsoft Certified Professional, Microsoft Certified Systems Engineer, and CompTIA A+.
You can learn more on his owner biography page.
How long has MDofPC been in business?
MDofPC has served Pittsburgh-area customers since 2001.
The company is family-owned and focuses on computer repair, small business IT support, and website services.
Where is MDofPC located?
MDofPC serves the Pittsburgh area, including Moon Township, Coraopolis, and nearby Western Pennsylvania communities.
Contact us to confirm onsite service availability for your location.
Does MDofPC provide onsite computer repair?
Yes. We offer onsite IT support and computer troubleshooting for suitable problems within our service area.
Can MDofPC repair computers remotely?
Yes. Many software, configuration, and troubleshooting issues can be addressed remotely.
Hardware failures and some network problems may require an onsite visit or hands-on repair.
Does MDofPC work with small businesses?
Yes. Small business IT support is one of our primary areas of focus.
We help businesses with computer repairs, network setup, system maintenance, data backups, and related technology needs.
Does MDofPC offer managed IT services?
Yes. We offer managed IT services and maintenance options for businesses that need ongoing support.
The specific services depend on the arrangement and the systems involved.
Can you help set up computers for a new office?
Yes. We assist with computer setup, software installation, network configuration, data transfers, and related equipment needs.
Does MDofPC offer website design?
Yes. We provide WordPress website design, development, redesign, and website maintenance services.
How much does MDofPC charge for IT support?
Pricing depends on the type of service and work required.
Our website currently advertises an hourly IT support rate of $100, prorated in 15-minute increments. Contact us to confirm the current rate, any applicable travel or equipment charges, and whether the service you need is billed differently.
How do I schedule computer repair or IT support?
Call 412-680-1134 or use our online contact form to describe the problem.
We’ll discuss the issue and available service options.
Need Computer Repair or IT Support in Pittsburgh?
Whether you’re dealing with a computer that won’t start, an office network problem, a failing hard drive, or several business computers that need attention, MDofPC Doctor of Computers can help you evaluate the situation.
We’ve been serving Pittsburgh-area customers for more than two decades, and we understand how disruptive technology problems can be for a small business.
You don’t need to know the technical explanation before calling.
Tell us what’s happening, and we’ll help determine the next step.
Phone: 412-680-1134
Email: mdofpc@gmail.com
Website: https://mdofpc.com/
Call 412-680-1134 to discuss your computer repair or IT support needs.