Meet Jon Crain – Owner of MDofPC Doctor of Computers
Helping Pittsburgh Businesses With Technology for More Than 20 Years
Jon Crain is the owner of MDofPC Doctor of Computers, a Pittsburgh-area technology company helping small businesses solve computer, IT and website problems.
Jon has spent more than two decades working with technology and small businesses. His experience crosses several areas that often overlap for a small company: computers, websites, online systems and the day-to-day technology businesses depend on to operate.
Rather than approaching technology from only one direction, Jon's background gives him an understanding of both the computers a business uses internally and the websites and digital systems its customers interact with online.
MDofPC has been serving Pittsburgh-area businesses since 2002.
MCP, MCSE and CompTIA A+ certified
More Than Two Decades Working With Small Businesses
Technology has changed quite a bit since Jon first started working with businesses.
Computers have become faster. Networks have changed. Cloud applications have replaced software that once lived entirely on an office computer. Websites have gone from simple online brochures to an important part of how customers find and interact with a company.
Through those changes, Jon has continued working directly with small businesses.
That experience is particularly valuable because small-business technology doesn't always fit neatly into one category.
When problems overlap
- A slow computer may actually be a network problem.
- A website issue may be related to hosting, DNS or email.
- An office move may require computers, networking, printers and internet equipment to all work together.
Understanding how those pieces connect can make troubleshooting much easier.
Owner of MDofPC Doctor of Computers
Jon's work with MDofPC focuses on helping Pittsburgh-area businesses use technology without making it unnecessarily complicated.
MDofPC provides assistance with areas such as:
- Small business IT support
- Business computer repair
- Computer setup and upgrades
- Network troubleshooting
- Remote IT support
- Data backup and recovery
- Malware and security issues
- Business technology troubleshooting
- Website design and development
- WordPress websites
- Website maintenance
The goal is straightforward: find the problem, explain it in understandable terms and determine a practical way to fix it.
MDofPC is family-owned and focused primarily on computer repair, managed IT services and web design for Pittsburgh small businesses.Experience With Websites and Internet Technology
Jon's technology experience isn't limited to computers and networks.
He founded Pittsburgh SEO Services LLC in 2001 and has spent more than 25 years working hands-on with websites, search marketing and digital technology. Pittsburgh SEO Services was formally incorporated in 2005.
Over that time, Jon has worked on more than 500 website projects and hundreds of digital marketing campaigns.
That experience gives him an additional perspective when helping MDofPC customers.
A small business may need help with an office computer one day and its website the next. Another business may need assistance setting up a new workstation while also dealing with email, hosting or a WordPress problem.
Jon's background allows MDofPC to look at the broader technology picture rather than treating every problem as an isolated issue.
25+ Years of Website and Digital Experience
Jon's website experience includes work with:
WordPress development
Building, updating, troubleshooting and maintaining WordPress websites.
Website troubleshooting
Diagnosing website errors, broken pages, hosting problems and other technical issues.
Website security
Helping maintain websites, software and backups while addressing potential security problems.
Website hosting and domain management
Working with the infrastructure behind websites, including hosting, domains and related configuration.
Search engine optimization
More than two decades of hands-on experience helping businesses improve how their websites are structured and found online.
Google Ads and digital marketing
Managing digital campaigns and helping small businesses understand how their websites fit into a broader online strategy.
Jon's digital marketing work has primarily focused on small and mid-sized businesses throughout Pittsburgh, Western Pennsylvania and surrounding markets.
A Small-Business Approach to IT Support
MDofPC isn't built around a large corporate help desk.
The company was created around the technology needs of small businesses.
That matters because a company with five, ten or twenty computers may have very different needs than a corporation with its own internal IT department.
Small-business owners often need someone who can look at the entire situation rather than immediately recommending a large enterprise solution.
Jon's approach is to first understand what the business is trying to accomplish.
- What isn't working?
- How is the problem affecting the business?
- Is there a simpler way to solve it?
- Does equipment actually need replaced, or can it be repaired or upgraded?
- Is the problem happening on one computer or throughout the network?
Those questions come before recommending a solution.
Computer Problems Don't Always Have Obvious Causes
One of the benefits of experience is learning that the first symptom isn't always the actual problem.
- Hardware problem
- Software issue
- Malware infection
- Network bottleneck
- Reaching the end of its useful life
- The computer
- Router
- Wireless network
- Cabling
- Configuration
- Service provider
- The computer
- Email account
- Domain
- Server
Jon's job is to work through those possibilities and determine what is actually happening before deciding what needs to be changed.
Helping Pittsburgh Small Businesses Since 2002
MDofPC has been helping Pittsburgh-area businesses with technology for more than 20 years.
That local focus remains an important part of the business.
MDofPC works with small businesses that may not need a full-time internal IT department but still depend on computers, networks, websites and other technology every day.
Support can range from fixing an individual computer problem to helping a business evaluate a larger technology issue.
Why Jon's Website Background Matters for IT Customers
Computers and websites aren't as separate as they once were.
Modern businesses rely on cloud applications, online accounts, email systems, website hosting, domain names, remote access and browser-based business software.
Having experience on both sides can be useful.
Jon's background in computers combined with more than 25 years working with websites gives him a broader understanding of the technology small businesses encounter every day.
It also means MDofPC customers aren't automatically sent somewhere else when a computer problem turns out to involve their website, hosting, email or another online system.
A Career Built Around Technology
Jon has spent much of his professional career working where technology, websites and small business intersect.
In addition to MDofPC, his work through Pittsburgh SEO Services has involved hundreds of websites and digital marketing projects. He also has a marketing degree with a specialization in digital marketing and holds multiple internet marketing certifications.
Education & Professional Development
Professional Certifications
30+ Years of Technology Experience
Jon brings more than 30 years of hands-on computer and technology experience, including work with computer hardware and software, Microsoft Windows, Windows Server, networking, troubleshooting, business IT systems, websites, and related technologies.
His combination of professional certifications, continuing education, and decades of practical experience provides the technical foundation behind the IT and computer services offered by MDofPC Doctor of Computers.
Hands-On Experience Matters
There is a difference between reading about a technology problem and working through one for a real business.
Jon's experience has been built through years of working with computers, websites and small-business technology.
That hands-on background is what he brings to MDofPC.
- Sometimes the solution is an upgrade.
- Sometimes something needs repaired.
- Sometimes a system needs replaced.
- And sometimes the best solution is simply correcting a configuration that wasn't right in the first place.
The objective isn't to make technology sound complicated. It's to figure out what is wrong and what makes sense for the business.
Work With Jon & MDofPC
If your Pittsburgh-area business is dealing with a computer, network, website or other technology problem, contact MDofPC and tell us what's going on.
We'll take a look at the situation and help determine the next step.