Meet Jon Crain — Owner & Certified IT Specialist at MDofPC
30+ Years of Computer Repair, Networking, Cybersecurity & Small Business IT Experience
Jon Crain is the owner of MDofPC Doctor of Computers, a family-owned Pittsburgh-area computer repair and IT support company founded in 2001.
With more than 30 years of hands-on technology experience, Jon has worked with businesses and individuals on everything from computer hardware failures and Windows problems to network troubleshooting, cybersecurity, website development, and business IT support.
His professional background includes Microsoft and CompTIA certifications, along with decades of experience working directly with small businesses throughout Pittsburgh and Western Pennsylvania.
Unlike larger IT companies where customers may speak with a different technician every time they call, Jon believes in taking the time to understand the problem, explain what's happening, and recommend a practical solution.
Need computer or IT assistance? Call MDofPC at 412-680-1134.
MCSE · MCP · CompTIA A+, Network+, Security+
Professional IT Certifications & Technical Qualifications
Jon's technical background includes industry-recognized certifications covering computer repair, Microsoft technologies, networking, and information security.
These qualifications complement Jon's practical experience diagnosing computer problems, supporting business networks, maintaining Windows systems, and helping customers address technology and security concerns.
More Than 30 Years of Hands-On Computer & IT Experience
Jon's involvement with computers began long before cloud applications, smartphones, and today's connected business environments became commonplace.
Over the years, he has worked with changing generations of computer hardware, Microsoft operating systems, networking equipment, business software, and internet technologies.
That experience is particularly useful when troubleshooting problems that aren't immediately obvious.
A computer running slowly might have a failing hard drive, insufficient memory, malware, or a software configuration problem. An office experiencing internet issues might have a router problem, wireless interference, faulty cabling, or an issue with its internet provider.
Rather than automatically recommending replacement equipment, Jon works to identify the cause and determine whether a repair, upgrade, or configuration change makes more sense.
His technical experience includes:
- Desktop and laptop computer troubleshooting
- Microsoft Windows and Windows Server
- Hardware diagnostics and upgrades
- Small business network setup and repair
- Routers, wireless networks, and connectivity
- Virus and malware removal
- Computer security and troubleshooting
- Data backup and recovery
- Remote computer repair and IT support
- Business workstation setup and configuration
Founder of MDofPC Doctor of Computers
Jon founded MDofPC in 2001 to provide computer repair and technology assistance to Pittsburgh-area businesses and individuals.
As computers became increasingly important to everyday business operations, the company expanded its services to address networking, remote support, cybersecurity concerns, website maintenance, and other IT needs.
Today, MDofPC works with small businesses that depend on technology but may not need or have the budget for a full-time internal IT department.
Whether a business has a few computers or a larger office network, the focus remains on helping customers keep their systems operating and resolve problems when they arise.
MDofPC services include small business IT support, computer repair, networking, remote assistance, and website-related technical services.
Small business IT support · Remote computer repair · Virus removal · WordPress maintenanceExperience With Small Business IT Support & Networking
Small businesses often face technology challenges that involve several systems at once.
A company might need help connecting new computers to its office network, configuring printers, troubleshooting email, or replacing outdated equipment.
Other businesses may be dealing with recurring computer problems, unreliable wireless connections, or concerns about protecting important business files.
Jon's experience includes working through these issues and helping business owners understand their options.
His approach begins with a few basic questions:
- What problem is the business experiencing?
- When did the issue start?
- Is it affecting one computer or multiple systems?
- Can the existing equipment be repaired or upgraded?
- What solution makes sense for the company's needs and budget?
The goal isn't to make technology more complicated. It's to find out what's wrong and determine the most practical way to address it.
Cybersecurity, Malware Removal & Computer Security
Computer security has become an important part of everyday IT support.
Small businesses face many of the same threats as larger organizations, including phishing emails, malware infections, compromised passwords, and unauthorized account access.
Jon's technical background, including CompTIA Security+ training and certification, provides knowledge of cybersecurity principles, network security, threats, and risk management.
Through MDofPC, he helps customers troubleshoot malware-related problems, review security concerns, and understand practical ways to better protect their computers and business information.
Security-related services and recommendations may include malware removal, software updates, backup planning, account security, and identifying potentially unsafe system configurations.
No computer system can be guaranteed completely secure, but regular maintenance, appropriate safeguards, and informed users can help reduce common risks.
Founder of Pittsburgh SEO Services LLC
In addition to his computer and IT background, Jon founded Pittsburgh SEO Services LLC in 2001, with the company formally incorporated in 2005.
Through this business, Jon has spent more than 25 years working with website development, search engine optimization, website hosting, online advertising, and digital marketing.
His experience includes more than 500 website projects and hundreds of digital marketing campaigns across multiple industries.
This additional technical background is valuable because modern business technology doesn't stop at the office computer.
Many businesses depend on websites, domain names, email accounts, hosting services, cloud applications, and other online systems to operate.
Jon's experience with both computer technology and website infrastructure helps him troubleshoot problems that may involve several connected systems.
For example, an email problem might originate from a computer, an email account, a domain configuration, or a hosting-related issue.
Understanding how these systems work together can make it easier to identify the actual source of a problem.
Learn more at Pittsburgh SEO Services LLC.
Website Development, WordPress & Internet Technology Experience
Over the past 25 years, Jon has worked extensively with websites and the technology behind them.
His experience includes:
WordPress Development & Maintenance
Building, updating, maintaining, and troubleshooting WordPress websites for small and midsize businesses.
Website Hosting & Domain Management
Working with website hosting environments, domain settings, DNS configurations, and related technical issues.
Website Troubleshooting & Security
Diagnosing website errors, resolving software conflicts, maintaining backups, and addressing website security concerns.
Search Engine Optimization & Digital Marketing
Helping businesses improve website content, technical SEO, search visibility, and online advertising performance.
Having experience in these areas gives Jon a broader understanding of the technology challenges that small businesses encounter.
Education & Continuing Professional Development
Technology changes constantly, and professional development has remained part of Jon's career.
His educational and training background includes:
Combined with his Microsoft and CompTIA certifications, this training supports his ongoing work in computer repair, networking, business IT systems, website development, and digital technology.
Why Hands-On IT Experience Matters
Technical certifications are valuable, but working with real-world computer problems provides a different kind of experience.
Over the course of his career, Jon has encountered problems ranging from simple software configuration errors to more complicated issues involving multiple computers, networks, websites, and online systems.
- Sometimes the solution is replacing a failed component.
- Other times, a software update, configuration adjustment, or hardware upgrade can resolve the problem without replacing an entire computer.
For small business owners, understanding those options can help avoid unnecessary expenses and interruptions.
Jon's approach is to explain the issue in understandable terms, discuss the available options, and help customers make informed decisions about their technology.
Helping Pittsburgh & Western Pennsylvania Businesses
MDofPC Doctor of Computers provides computer repair and IT support to businesses and individuals throughout the Pittsburgh area and surrounding Western Pennsylvania communities.
As a family-owned local business, MDofPC focuses on practical service, straightforward communication, and helping customers resolve the computer and technology issues affecting their work.
Jon's background in computer repair, networking, cybersecurity, website development, and small business IT support allows him to consider the bigger picture when diagnosing technical problems.
Whether you're dealing with a slow computer, network connectivity issues, a malware infection, or an office technology problem, MDofPC can help evaluate the situation and discuss the next steps.
Contact Jon Crain at MDofPC Doctor of Computers
If your business needs help with computer repair, networking, cybersecurity concerns, remote IT support, or another technology issue, contact MDofPC Doctor of Computers.
Pittsburgh, Pennsylvania412-680-1134https://mdofpc.com/
MDofPC provides computer and IT support based on each customer's specific technology needs. Service availability and project requirements may vary.